We value you as a customer, and it is important to us that you are completely satisfied with each purchase. Under distance selling regulations Exclusive Brands has a 7 day from date of purchase return policy. However we cannot accept back straighteners were the security seal on the box has been broken. Therefore we recommend you ensure you have ordered the correct size straightener before opening the box

If you find that any portion of your purchase has been damaged in shipment….

Please notify us by email (returns@exclusivebrands.co.uk) within 48 hours of receipt. This is very important! We will begin the process to have the merchandise returned within 5 days of notification. Damaged Merchandise presented for return, must be accompanied by a copy of the original shipment receipt. Please take precautions against additional damage to the merchandise you are returning. See condition of returns below.

If you find that you are not satisfied with your purchase….

If the return was not due to an error of ours (i.e. - you ordered it and then decide that you don't want it), you have the right under the Consumer Protection (distance selling) regulations 2000, to cancel your order. Please email us at returns@exclusivebrands.co.uk confirming this. You must inform us within 7 working days after you receive the good. If you cancel using these rights you are liable to return the goods at your own cost.

Please note we are unable to accept back any straighteners which don’t have the security seal intact. Please ensure you have ordered the correct straighteners before breaking the seal.

If the contents of the package is not what you ordered….

If the return was due to an error of ours (i.e.- we accidentally sent the wrong merchandise), please accept our apologies. We will accept full responsibility for re-shipping the right product to you. Just follow the directions for returning the product. See condition of returns below.

Condition of Returns

Please email us (returns@exclusivebrands.co.uk) and let us know you wish to return part or all of your purchase. Explain the cause of the return. Be sure to include your name, address and phone number and the transaction ID number you received from Worldpay when you placed your order.

For undamaged items, they must be in the original box with the security seal intact and with any other materials that came with the item. The product must be received in MINT RESALEABLE CONDITION. Please Pack Properly!

For damaged items being returned, the packing policy above applies to prevent further damage.

When shipping merchandise back to us, please use 1st Class Mail or registered Mail. Please feel free to contact (returns@exclusivebrands.co.uk) if you have any questions concerning the return.

Credit

Upon receipt and inspection of the returned merchandise, your Credit Card will be credited appropriately and you will receive email confirmation of the transaction

Orders

Local customs charges or Excise charges may apply to Internatinal Destinations, these have to be payed locally by the customer.

Exclusive Brands reserves the right  to change the price of goods on an ongoing basis. The price quoted at the time of checkout is final.

Promotions

All promotional offer conditions are limited to the current transaction. For example : In a buy any 3 products promotion, all three items must be purchased in a single transaction.

The limited edition "Free ghd Thermal Protector, Free limited edition ghd roll mat and Free Next Working Day Guaranteed Delivery" offer only applies to sales of individual ghd IV stylers and does not include giftsets that have stylers.

Exclusive Brands reserves the right to replace promotional items with another item of similar value

Guaranteed next day delivery applies to non promotional goods. In situations that due to weight restrictions promotional items are dispatched seperately, the additional package will not be send via next day delivery and may not arrive on the same day as the goods you have ordered. However the promotional items will be dispatched on the same day as your main package.

The complimentary ghd thermal protection spray is only available to orders being delivered to the United Kingdom.

All promotional items are on a while stocks last basis

Exclusive Brands reserves the right  to withdraw promotional offers at anytime

Postage and Packaging

All purchases made in the uk will be dispatched via Royal Mail Next working Day Guaranteed Delivery service.

We dispatch all orders placed before 4p.m on the same day as purchase.(Mon - Fri)

During peak seasonal trading periods, periods of industrial action, natural disasters or in areas of extreme weather or other outside influences that may affect delivery we cannot be held responsible for failure to deliver in the next working day.

Due to internation shipping regulations, we cannot dispatch complimentary thermal protector spray to any delivery address outside the United Kingdom